Shipping Policy

Thank you for shopping with Apex Commerce. We are committed to processing and delivering your order as efficiently as possible. Please review the information below regarding order processing, shipping times, and delivery.

Order Cutoff Time

Our daily order cutoff time is:

12:00 PM Pacific Time (PT), Monday through Friday

Orders placed before 12:00 PM Pacific Time will begin processing on the same business day.

Orders placed after the cutoff time, on weekends, or on U.S. federal holidays will begin processing on the next business day.

Handling Time

Orders normally require 1–2 business days for payment verification, order review, preparation, packing, and transfer to the shipping carrier.

Handling days are Monday through Friday, excluding weekends and U.S. federal holidays.

Handling time begins after the order has been successfully placed, payment has been authorized, and all order verification procedures have been completed.

Transit Time

After an order has been transferred to the shipping carrier, standard transit normally takes 4–5 business days.

Transit time begins when the carrier receives the shipment and does not include handling time.

Total Estimated Delivery Time

The total estimated delivery time is:

5–7 business days

This estimate includes:

• Handling time: 1–2 business days

• Transit time: 4–5 business days

Business days are Monday through Friday and exclude weekends and U.S. federal holidays.

Delivery times are estimates only and are not guaranteed. Delays may occur due to weather conditions, carrier issues, public holidays, regional service interruptions, customs procedures, emergencies, or other circumstances beyond our reasonable control.

Shipping Method

Orders are shipped using a carrier selected by our fulfillment partner based on destination, package size, product requirements, and carrier availability.

Customers are unable to select a specific shipping carrier during checkout.

Tracking Information

Tracking information will be sent to the email address provided during checkout once the order has been prepared and transferred to the shipping carrier.

Please note that a shipping label may be created before the carrier performs its first physical scan. Tracking updates may therefore take additional time to appear.

If tracking information shows no movement for more than 7 business days after the shipping label has been created, please contact our customer support team for assistance.

Fulfillment Location

Orders may be dispatched from our third-party fulfillment warehouse located at:

3900 Nome St N
Denver, CO 80239
United States

This address is a shipping and fulfillment facility only. It is not a customer service office and is not an authorized return address.

Please do not send returns, exchanges, or correspondence to this location unless specifically instructed by our customer support team.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided and an order is returned by the carrier, additional shipping charges may apply for reshipment.

Lost, Delayed, or Damaged Shipments

If your package is lost, significantly delayed, or arrives damaged, please contact us promptly so that we can work with the carrier to investigate and provide assistance.

Contact Us

If you have any questions regarding shipping, order status, or delivery, please contact our customer support team through the contact information provided on our website.